PRIVACY POLICY

THE PURPOSE OF THIS POLICY

This privacy policy applies between you, the User of this website and Poonam Sakarsudha trading as “The Meliorist”; the owner and provider of this website. The Meliorist respects your privacy and is committed to protecting your Personal Data. This policy aims to give you information about how The Meliorist collects, processes and stores your Personal Data during the course of its activities, and how it complies with the General Data Protection Regulations (GDPR).

For the purposes of the applicable Data Laws, Poonam Sakarsudha trading as The Meliorist is the “data controller” and determines the purposes for which and the manner in which your data is processed.

DEFINITIONS AND INTERPRETATIONS

In this privacy policy the following definitions are used:

Data: Collectively all information that you submit to The Meliorist via the website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies: A small text file placed on your computer by this website when you visit certain parts of the website and/or when you use certain features of the website. Details of the cookies used by this website are set out in the clause below (Cookies)

Data Protection Laws: Any applicable law relating to the processing of personal data, including but not limited to the GDPR, and any national implementing and supplementary laws, regulations and secondary legislation

GDPR: The UK General Data Protection Regulation

Poonam Sakarsudha trading as The Meliorist, We or Us: Poonam Sakarsudha trading as The Meliorist, of 28 Bishopton Road, Bearwood, West Midlands, B67 5DS

UK and EU Cookie Law: The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011 & the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2018

User or you: Any third party that accesses the website and is not either (i) employed by The Meliorist and acting in the course of their employment, or (ii) engaged as a consultant or otherwise providing services to The Meliorist and accessing the website in connection with the provision of such services

Website: The website that you are currently using, www.themeliorist.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions

THE TYPE OF PERSONAL DATA WE COLLECT

We only collect Personal Data relevant to your relationship with The Meliorist. The types of data we may collect, use, store and transfer are:

Identity Data such as title, first name and last name

Contact Data includes billing address, business address, email address, social media handles and telephone numbers
Financial Data includes bank account and payment card details
Transaction Data includes details about payments to and from The Meliorist.
Profile Data includes your feedback and survey responses, or information provided in any research we conduct
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences

HOW WE COLLECT PERSONAL DATA

1. We will only hold and use data when there is a lawful basis for doing so. This will be when:

Clear, unambiguous consent has been given to us in writing or online to store personal data; or,
When data has been provided to us by an individual themselves or by their organisation and no request to opt out has been made by the individual; or,
There is a contractual requirement to store or share data when delivering a contract; or
Where we need to comply with a legal obligation

2. Most of the personal information we process is provided to us directly by you when you:

Contact us through the website, by telephone, post, email, social media, or through any other means;
When you complete surveys that we use for research purposes (although you are not obliged to respond to them);
When you make payments to us
When you elect to receive marketing communications from us;
When you use our services

3. We may also receive personal information indirectly by way of referral through mutual contacts or our collective networks

4. We automatically collect some information about your visit to www.themeliorist.co.uk. This information helps us to make improvements to content and navigation. We collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the website, see the section below, headed “Cookies”.

HOW WE USE PERSONAL DATA

1. Data may be used by us for the following reasons:

Internal record keeping,
Improvement of our products/services
Transmission by email of marketing materials that may be of interest to you
Contact for market research purposes which may be done using email, telephone, fax or mail.
Management of client relationships
To provide you with the best possible service and experience when using our website.

in each case, in accordance with this privacy policy

We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your Data Protection Rights” below).

2. For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft opt-in:

Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for details about a particular product/service, and we are marketing similar products/services). Under ‘soft op-in’ consent, we will take your consent as given unless you opt-out.
For other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

3. You are able to remove your consent at any time. You can do this by contacting poonam@themeliorist.co.uk

As an organisation we have various regulations and legal obligations we must comply with, e.g.;

Notifying you of changes to this privacy policy,
To administer and protect our business, and this website (including troubleshooting, data analysis, testing, system reporting and hosting of data),
Maintaining accounting and invoicing records.

WHO WE SHARE PERSONAL DATA WITH

We may share your data with the following groups of people for the following reasons:

Our employees, agents and/or professional advisors – to enable contact with you as a client or prospective client,
Third parties who provide services to us which require the processing of personal data, for example to perform client management services such as invoicing.

in each case, in accordance with this privacy policy

Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

All Cookies used by this website are used in accordance with current UK and EU Cookie Law:

Before the website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service to you. You may, if you wish, deny consent to the placing of cookies; however certain features of the website might not function fully or as intended. You can also choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser.

This website may place the following cookies:

Type of cookie

Essential Cookies: These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

Enable Marketing Cookies: These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

Enable Functional Cookies: These cookies collect data to remember choices users make to improve and give a more personalised experience.

Enable Analytics Cookies: These cookies help us to understand how visitors interact with our website, discover errors and provide better overall analytics.

HOW WE STORE PERSONAL DATA

We are committed to ensuring that all personal data is held securely. In order to prevent unauthorised access or disclosure, we ensure that suitable physical, electronic and managerial procedures to safeguard and secure the information we collect are maintained. Personal data is held in secure cloud systems and on password protected computers and phones.

HOW LONG WE KEEP PERSONAL DATA FOR

Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at poonam@themeliorist.co.uk if you wish to make a request.

CHANGES TO THIS POLICY

We reserve the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the website following the alterations.

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at poonam@themeliorist.co.uk